Broil With Smart’s Support
Now this one shows how some customer service really sucks.
I’ll skip what I sent to them, I might have minor readers, I don’t want them to get nightmares and learn even more profanity. (No, I’m kidding) 
Them:
… We understand you were surprised over the deduction in your balance. Please be advised that our rate for browsing through GPRS remains the same, which is Php 0.25 per kilobyte. We wish to assure you SMART uses advanced technology, which ensures the accuracy of deductions from your prepaid account. As such, no deductions will be made if no valid transaction takes place.
Should there be other matters that we can help you with, feel free to e-mail us again. …
2nd of May, 2:55PM
So I emailed them again with something like “I got the text advisory” and “if it is still 25cents then why why why”. And this was the reply:
… Indeed, effective May 01, 2006 Smart subscribers will enjoy lower MMS and Internet browsing rates. Here are the new rates for your reference: (it was the new rates I put on the site before) The P0.25 per kilobyte Internet browsing rate will no longer apply. …
3rd of May, 3:30PM
Now who was the idiot that replied to me at the first time? They should be informed about changes on their services. They shouldn’t be giving false hopes. LOL 
) Anyway, I’m on the acceptance stage now, thinking if it is really worth it to switch. And with some latest news, I think I’m nugding slowly back where I was before. The next entry explains why.